Help
Store Help
Ordering & Payment
Payment Methods
We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during Checkout.
Checks and money orders are also accepted. Please send us a note and mail your request together with your payment (Please include the appropriate sales tax for CA, CT and IL delivery addresses) to:
- Jump Elite Nutrition Lab
- 742 Genevive Dr. Suite Q
- Solana Beach, California
- 92075
Promotions and Discounts
Promotion codes are redeemed at the end of the ordering process after your payment information has been entered. Simply enter your promotion or source code, and when you're finished, move on to the checkout section. Your promotional discount will be factored into your order in Step 2 and will be reflected in your order summary.
Please note promotions and offers cannot be combined.
Ship to Multiple Addresses
We are happy to ship items to more than one address, but unfortunately we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you can enter separate orders on our Web site. We regret any inconvenience and promise to make this easier in the future - stay tuned!
Pricing & Tax Information / Sales Tax
All orders shipped to California, Connecticut or Illinois addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.
Shipping & Returns
Shipping Charges
Shipping options are provided at the time of check out. We offer Standard Shipping and Express Shipping.Standard Shipping:
Standard Shipping rates are shown below. Please allow 7-14 business days for delivery of merchandise (Monday through Friday, not including Holidays). Standard shipping is available for the Continental US, P.O. Boxes, APO and FPO addresses only. Please note delivery to APO and FPO addresses may take between 4-6 weeks for delivery. Orders shipped to AK, PR, VI, Guam and HI must be shipped by 2nd day air.
Safety, Privacy & Email
Shipping Carriers
We determine the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS) and the U.S Postal Service (USPS). Most orders ship by UPS.
The carrier used for Express Shipments is UPS.
California Proposition 65
California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards.
California requires the following separate notice: Prop 65 Warning for lead crystal: "WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. This warning does not apply to Baccarat decanters, flacons, stoppered pitchers, mustard and jam pots."
Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: "WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm."
Prop 65 Warning for decorated glassware: “WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.”
Prop 65 Warning for all other identified products: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm. Wash hands after handling.